Frequently Asked Questions

It usually takes 24 to 48 hours to activate basic features such as call waiting. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.
Yes, as long as the number is still available. Pre-selected premium or attractive numbers which have repeating last 3 or 4 digits or alternating last 4 digits costs a one-time fee of P5,000 for the direct line. Non pre-selected numbers which does not fall under the pre-selected premium or attractive numbers category costs a one-time fee of P3,000 for the direct line. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.
Change number fee is P300. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.
Transfer fee for your landline is P1,500. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.
Credit Documentary Requirements
Additional requirements for Corporate/Partnership/Sole Proprietorship
Applicable requirement for Government agencies:
General Order [for military agencies] or Letter of Instruction
Installation fee is P1,500. Monthly Service Fee is roughly P1,300 for Greater Metro Manila and about P600 to P900 for provincial areas.

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Get in touch with us

Corporate Headquarters
PLDT Enterprise
8/F Makati General Office Dela Rosa St., Makati City, Philippines
Using Smart or TNT
Call *177
Using a PLDT Landline
Call 177
Email us
enterprisecare@pldt.com.ph