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Frequently Asked Questions

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Recenty Added FAQs

How fast can you activate additional features on my landline such as Call Waiting feature?

It usually takes 24 to 48 hours to activate basic features such as call waiting. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.

Can I request for a set of numbers to be my own telephone number?

Yes, as long as the number is still available. Pre-selected premium or attractive numbers which have repeating last 3 or 4 digits or alternating last 4 digits costs a one-time fee of P5,000 for the direct line. Non pre-selected numbers which does not fall under the pre-selected premium or attractive numbers category costs a one-time fee of P3,000 for the direct line. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.

How much would it cost me if I want to change my existing telephone number?

Change number fee is P300. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.

How much would it cost me if I will transfer my landline service to a new address?

Transfer fee for your landline is P1,500. A letter of request signed by your company's authorized signatory along with a photocopy of his/her valid ID is required to process this request.

What are the requirements if I want to apply for a new landline service?

Credit Documentary Requirements
Additional requirements for Corporate/Partnership/Sole Proprietorship
Applicable requirement for Government agencies:
General Order [for military agencies] or Letter of Instruction

How much is the cost of a new landline service?

Installation fee is P1,500. Monthly Service Fee is roughly P1,300 for Greater Metro Manila and about P600 to P900 for provincial areas.

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