ENTERPRISE BUSINESS
The Enterprise Business of PLDT Global is an end-to-end bandwidth service from its international offices to anywhere in the Philippines.
Its major customers are from business process outsourcing industries, telecommunications companies and other multi-national companies.
PLDT Global bandwidth service has 2 brands known as:
a. Primo. A managed, point to point, clear channel, direct, and dedicated transmission facility service used by corporate customers with huge bandwith requirements to support its operation.
b. Connex. A call center transport service which provides high-quality outbound voice termination from the Philippines to rest of the world.
Service/ Network features:
a. International and Domestic Cable Network Facility powered by PLDT
b. One stop shop end-to-end service to customers
c. Fully managed end-to-end circuits
d. Fully owned and managed core network
e. High network availability with service level guarantees
f. Clear channel capability in E1, DS3, STM1 levels
g. Diversified international cable systems
h. High quality outbound voice termination to rest of the world.
Service Support features:
a. Single point of contact for all customer service and after sales support requirements
b. 7x24x365 network operation center support
c. 5x8 in-country support
d. 4hrs Mean Time To Restore