PLDT - pbx_features

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PBX/KTS SERVICE

Overview of Basic PBX / KTS Features:

Toll Restriction. Limits an individual user to access the NDD and IDD features of the existing exchange.
Call Transfer. Allows the user to transfer existing call to other users or extension.
Call Forward. Allows incoming call to a particular extension to be automatically forwarded to another extension that has been programmed.
Call Pick-up. Allows users to answer calls intended for other extension within the group.
Ring Again. When dialing a particular local that is busy, this feature allows the users to be notified while engaged by dialing a code.
Call Waiting. Feature that allows users to be notified that another call is waiting to be answered, tone or a repeating series of buzzes will be heard.
Conference. This allows other users to be included on the conversation while others are still engaged, all six are allowed for this feature.
Automated Attendant. In addition to the operator, it helps to automatically route the calls to tis desired extension (for KTS and PABX).
Voice Mail System. Features that allows users to leave important messages on the active mailbox of each local. This can be configured as external or internal system (for KTS & PABX)
Billing System. Allowing the system to trace log calls done by the local users in a more effective and precise report. It helps to interpret raw data and generate reports useful to the management (for KTS & PABX).
Unified Messaging. You can retrieve voicemails, emails in a single system that is both easy to use and manage, running directly from your PC and telephone.
Call Center. Increase call routing efficiency and improves agent productivity. Provides the next generation in call processing, agent handling, management and reporting capability to give your customers an exceptional service.
Interactive Voice Response System. Allows the caller to interact with the call center database using their telephone as computer terminals.
Voice over IP. Provides a fully integrated solution for a guaranteed quality of service transmission over and IP network, providing substantial cost savings for internal voice and fast calls.
Wireless Solutions (DECT). Allows you to make and receive calls whereve you are in the building.
Tie trunking. Through digital connection (E1) or analog connection (4 Wire ESM).

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