PLDT OnCall service is a Hosted Contact Center solution that provides a Managed Contact Center Platform, Managed Telecom Facilities, Agents' Training and Other Peripherals. It is a converged voice and data solution that has feature-rich functionalities, a high-availability and high-capacity platform, and a dedicated, secured and fully-redundant infrastructure.

OVERVIEW

The PLDT On-Call service is ideal for:

• Start-up contact centers
• Existing contact centers and Enterprises

Who require:

• Rapid infrastructure deployment with minimal capital expenditure
• Superior customer-centric service while converting cost centers into profit centers
• Enhanced infrastructure