PLDT Resort Solution

The PLDT Resort Solution was designed for tourist resorts and hotels located in Boracay requiring point-to-multi point connections to their different offices or branches nationwide to do real-time business transactions using PLDT’s Managed Private Network Technology and Internet connectivity for Web Based Applications.

PLDT Resort Solution addresses the need for Information and Communication Technology (ICT) in Boracay where most of the tourist resorts and hotels are located. The service shall provide resort establishments with data communications services such as IP-VPN and Internet access to make their operations more efficient and profitable. With these technological tools, it will help boost the tourism industry that is one of the growth drivers of Philippines economy.

With PLDT Resort Solution your company will enjoy the following benefits:

• Increase in revenue due to improved Hotel operations thru real-time access of your Travel Agents and Global Distribution System (GDS) to room availability, room rates and promotional programs.
• Savings on communications cost thru minimal long distance charges and accessibility of your reservation system from anywhere and anytime.
• Improved occupancy rate by minimizing booking opportunity loss due to the absence of real time information.
• Increase your market presence thru the Internet.
• Increase in customer satisfaction by being at par with World Class resorts and hotels thru the other value-added services like Broadband Internet Service.

FAQs

1. Is PLDT Resort Solutions similar to PLDT DSL product offering?
   No. ADSL (Asynchronous Digital Subscriber Line) product of PLDT is an Internet Access service that is bundled with services like Email and Web Hosting. PLDT Resort Solutions is a PLDT offering designed for Hotels & Resorts to link their corporate office and remote branches nationwide.
2. What can we get from the PLDT Resort Solutions?
   PLDT Resort Solutions can give you connectivity to your Headquarters, partners or booking office through the PLDT Managed Private Network. It can also give you connectivity to the Internet.
3. What is PLDT Managed Private Network?
   PLDT Managed Private Network gives users a secure way to access corporate network resources over the packet infrastructure of PLDT.

   With PLDT Managed Private Network, each site can be linked automatically with every other site on the network (any-to-any connectivity). Just think of it like the Internet--as long as users know the IP address they need they can reach any location on the network they want, assuming it isn't blocked by a firewall.

   PLDT Managed Private Network securely links corporate headquarters, remote offices and branch offices to an internal network via shared IP infrastructure.

4. Why will a resort subscribe to PLDT Resort Solutions?
   Here are some of the reasons why you should subscribe to the PLDT Resort Solutions:
   1. Increase in revenue due to improved Hotel operations thru real-time access of your Travel Agents and Global Distribution System (GDS) to room availability, room rates and promotional programs.
   2. Savings on communications cost thru minimal long distance charges and accessibility of your reservation system from anywhere and anytime.
   3. Improved occupancy rate by minimizing booking opportunity loss due to the absence of real time information.
   4. Increase your market presence thru the Internet.
   5. Increase in customer satisfaction by being at par with World Class resorts and hotels thru the other value-added services like Broadband Internet Service.
5. I don’t have a remote office, can I subscribe to the service requiring only Internet access?
   Yes. The PLDT Resort Solutions offers Internet Service with access speeds of 64K, 128K and 256K.
6. How many email account will you provide?
   The Internet Service of the PLDT Resort Solutions is purely for Internet access only. There are no e-mail accounts provided in this service as this is designed only as hotel access to their Intranet via the public Internet.
7. Can I resell the Internet access service of PLDT?
   The Internet Service of the PLDT Resort Solutions is designed for Hotel business Internet access requirements to access the company’s intranet applications. If you are looking into re-selling the access like in the Internet Café, a possible degradation of the access speed might be experienced specially for multiple user connections.
8. How long will it take for the PLDT Resort Solutions to get installed?
   The installation typically takes from 30 days from the time the order is placed with PLDT to be installed at your location assuming there are cable facilities in your area.
9. What are the hardware/software requirements for the service?
   For the PLDT Resort Solutions, PLDT-PanTelCo will provide the link up to the modem at the Boracay side but may require a router from the client on other remote branches of the company. The software applications and hardware beyond the modem will be the customer’s responsibility.
10. Who should I call if there is trouble with the service?
    You can call our Pantelco representative in your area who will do initial trouble assessment of your service complaints. They will escalate the problem to PLDT if they found that the trouble is within PLDT network. PanTelCo will be your single point of contact for any service trouble reporting.
11. I’m interested in PLDT Resort Solutions, who shall I contact?
    If you want to get additional information about the PLDT Resort Solution Service:
    • Get in touch with a PLDT Corporate Solution Executive/Account Executive assigned to you or any representative of Pantelco in Boracay.
    • Call Mr. Cedric M. Sazon, VP and General Manager-Pantelco at (036)268-9100 or 09189295709
    • Send e-mail to pldtbrains@pldt.com.ph