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PLDT OnCall service is a Hosted Contact
Center solution that provides a Managed Contact Center Platform,
Managed Telecom Facilities, Agents' Training and Other Peripherals.
It is a converged voice and data solution that has feature-rich
functionalities, a high-availability and high-capacity platform,
and a dedicated, secured and fully-redundant infrastructure.
OVERVIEW
The PLDT On-Call service is ideal for:
- Start-up contact centers
- Existing contact centers and Enterprises
Who require:
- Rapid infrastructure deployment with minimal capital expenditure
- Superior customer-centric service while converting cost centers into profit centers
- Enhanced infrastructure
PRODUCT OFFERING & FEATURES
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Full spectrum of market-leading modular Contact Center Applications
- Automatic Call Distribution and Skills-based Routing
- Contact Center Elite software licenses
- Agent and supervisor features (e.g., call handling, monitoring of calls, conferencing, etc.)
- Rich telephony features (e.g., transfer, hold, call barging, mute, etc.)
- IP Agent softphone
- Call Recording
- Preview Dialing
- Auto-Attendant
- Management and Reporting
- Predictive Dialing
- Interactive Voice Response System
- Multi-Media Contact Handling (voice, e-mail, web)
- Hosted IP Telephony
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Usage based fee structure allows customers to adjust capacity to meet seasonality and growth of the business.
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Agents can be located anywhere within the network or at any remote location.
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DID/DOD for domestic operation.
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Call Center Transport Service (IPL) for international operation.
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Telco Infrastructure to support your other voice and data needs.
Toll Free
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Domestic
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International
Managed Domestic Network
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Leased Line
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ATM
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Frame Relay
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IP VPN
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Managed CPE
Agents Training
- English Usage & Grammar
- Practical Grammar Lessons & Business Idioms
- Accent Reduction Training
- Production of Sound Units
- Stress & Rhythm
- Intonation Pattern and Linking
- Telephone Image
- Call Handling Techniques
- Effective Business Presentation
Peripherals to complete the business
- Avaya IP Phones with POE (Power over Ethernet)
- Computers
- Headsets
- Production of Sound Units
- Stress & Rhythm
- Intonation Pattern and Linking
- Telephone Image
- Call Handling Techniques
- Effective Business Presentation
SUPPORT
Customer Infrastructure Readiness survey (CIRS)
Applications Integration & Call Flow Design (Prompting & Routing)
Installation & configuration of Domestic IP Network, hardware and software
Training of agents, supervisors and technical staff
24x7 After Sales Support
Dedicated PLDT Relationship Manager to monitor your business
99.9% Service Level Availability
On-site maintenance and reporting
Avaya Integrated Management System
Avaya Expert System
BENEFITS
PLDT, the leading Telco Provider in the country and Avaya, the global leader in communication systems, contact center solutions, applications and services will manage your contact center infrastructure.
Offers an end-to-end solution from the managed contact center application to the telco infrastructure and other peripherals needed to run your business.
Focus on Core Business - Not Managing Technology.
Minimal or no capital expenditure in putting up the contact center.
No annual maintenance fees.
Reduced need for specialized technology/telephony expertise.
Freedom from obsolescence.
Customer pays only for the capacity they need.
Efficiency in managing resources.
Expansion can be done anytime, anywhere.
Expansion can be done anytime, any place as the need arises
View Network Diagram
For more information please click on this link PLDT On Call
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