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I-Gate
The Philippines Gateway to the Internet
A premium Internet gateway service that provides high-speed, reliable and managed connectivity to the Internet. It serves as the Internet backbone network in providing a fast and reliable information infrastructure between the Philippines and the US as well as to the Asia Pacific region.
The service is designed to meet the increasing demand generated by a variety of bandwidth intensive multi-media applications and can be customized to carry data, voice, video or any other form of digital transmission.
The service offers:
- Robust, extensive and fully redundant IP backbone
- “Always on” connectivity at speeds ranging from 64Kbps to 155Mbps
- Fixed and Burstable bandwidth options
- On line usage statistics and utilization reports
- Industry leading Service Level Agreements
- 24x7 customer support
I-Gate’s Value Proposition
Offers no congestion to the global Internet
- PLDT operates the largest Internet backbone in the Philippines and 2,000Mbps (2 Gbps) of international connectivity.
- PLDT’s extensive peering arrangements with local and international ISPs allow customers to count on full coverage to the global Internet.
Offers extensive national coverage
- PLDT’s I-Gate service is available in 200+ cities and municipalities nationwide.
Offers guaranteed quality of service
- PLDT’s IP backbone is engineered for physical redundancy, with fully restorable connectivity between nodes.
Offers full customer liaison during provisioning, 24 hours technical support and online network performance tools.
Offers comprehensive, flexible bandwidth options – from 64kbps to 155Mbps.
Offers a range of value-added services that includes Domain Name Service, Web Hosting, Firewall and email accounts, in cooperation with our partners.
Global Internet Partners
I-Gate is your seamless Internet connection to the world. With multiple STM-4s and STM-1s to the US and several direct peering arrangements with the major Internet Exchanges in Asia, you are assured of a fast, diverse, reliable and redundant connection.
I-Gate Service Types
I-Gate has two (2) major classifications, each designed to meet the specific customer requirements - from day to day Internet access to specific applications which includes transmission of video and data including voice.
Fixed Bandwidth
Customers are provided with a direct and managed dedicated (1:1) connectivity to the I-Gate IP Port and onwards to the Global Internet.
The Premium package is available in bandwidths ranging from 64kbps, T1, E1, DS3 (45Mbps) up to STM-1 (155Mbps).
On-Demand Bandwidth
The Bandwidth on Demand service of I-Gate is suitable for companies with largely consistent usage, but can not predict their monthly bandwidth requirements.
Customers are given a DS3 (45Mbps) links to I-Gate’s IP Port and are billed based on usage – on minimum fixed bandwidth plus the additional Mbps in excess of the fixed bandwidth, computed using the standard 95th percentile method.
Service Level Agreements
The I-Gate service commits an industry standard Service Level Guarantee.
Customer support, escalation procedures and compensation are likewise defined in the event that the performance levels are not met.
Service Availability:
| Network availability: |
99.99%
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| Network latency (delay): |
180 - 230 ms, Manila to LA
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| Network packet loss: |
no more than 1%
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| Network expansion: |
as soon as utilization reaches 70%
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Customer Support
Customers can have access to PLDT’s Corporate Customer Service Support (CCSS), 24 hours Fault Management Center, using the following numbers:
PhIX
Philippine Internet eXchange
With more Internet Service Providers (ISPs) entering the business, an efficient network infrastructure is urgently needed in the immediate future to lower the cost of operations through savings in international bandwidth acquisition. In anticipation of this need, various groups have signified their intention to establish an IX. Although these groups earnestly wanted to see the IX up, the fact that they are all competing ISPs made the concept a hardsell. When PLDT's support was sought, it immediately responded by initiating the establishment of the very first IX in the country in its desire to proactively participate in Philippines Internet growth.
The Philippine Internet eXchange (PhIX) is a service that provides interconnection or access points which allows Internet Service Providers (ISPs) to exchange local traffic in a given geographic area.
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