Domestic-800 Service

Domestic-800 Service is a direct toll call within the Philippines which is charged to the called party. It enables a PLDT toll-free subscriber to provide toll-free calling to their customers and callers and the charges are billed to the company/subscriber.

Benefits

• Companies can have larger access to domestic market which could translate to bigger sales and revenue opportunities.
• Improved customer service. It provides responsive customer service and convenience to a widely dispersed customer base.
• Customer loyalty is enhanced and reinforced. Customers are assured that companies are just a call away with toll-free calling and it demonstrate service commitment to clients.
• Dynamic marketing tool. Companies can evaluate and test new market potentials without deploying sales force.
• Helps measure advertising effectiveness and provides a quick sense of how the marketplace is responding to its products and services.

FAQs

1. What is PLDT D800 Service?
   PLDT D-800 Service is a direct toll call which is charged to the called party. It enables customers and employees of a particular company to call collect (calls are charged to the company), using PLDT, Piltel and PTC landline, SMART and Talkn’Text mobile phones.
2. Who can avail of this service?
   Any PLDT subscriber.
3. What are the advantages/benefits of D800 service?
   
   1. Companies can have larger access to domestic market which could translate to bigger sales and revenue opportunities.
   2. Improved customer service. It provides responsive customer service and convenience to a widely dispersed customer base.
   3. Customer loyalty is enhanced and reinforced. Customers are assured that companies are just a call away with toll free calling and it demonstrates service commitment to clients.
   4. Dynamic marketing tool. Companies can evaluate and test new market potentials without deploying sales force.
   5. Helps measure advertising effectiveness and provides a quick sense of how the marketplace is responding to its products and services.
4. What is the dialing format in calling a D800 number?
   1-800-1-888-XXXX or and 1-800-10-XXX-XXXX: Where “X” is freely assignable on a first-come first serve basis.
5. What if the 4-digit or 7-digit customer assigned number being requested is not available anymore?
   The prospective client has to choose another 4-digit or 7-digit combination/s. This is the reason the prospective subscriber is requested to list down additional 3 or more (4-digit/7digit) toll free numbers in order of priority.
6. How does it work?
   A caller simply dials the D800 toll free and the call is translated and automatically routed to the terminating telephone number of the Domestic Toll Free subscriber

   Example:
   Mr. Castro, a gas station dealer from Cebu, dials 1800-1888-1000. The switching systems translate the D-800 number and automatically route the call to 887-7501 which is the terminating telephone no of Pilipinas Shell, the D800 subscriber.

7. Can my caller dial the D800 access number in any landline?
   Caller can dial PLDT D-800 access number in any PLDT, Piltel and PTCs landline and you have the option to request access to SMART and Talkn’Text mobile phones.
8. Is National Direct Distance (NDD) feature required in my landline to be able to call a domestic toll free number?
   No, you don’t need to your NDD feature in your telephone to call a domestic toll free number.
9. Can Toll-Free subscriber identify his/her toll-free callers?
   Yes, through the subscriber’s monthly statement of account. Included in the monthly statement of account is the calling number, date of call, duration and location in abbreviated format e.g. for Cebu, DVA for Davao.
10. Can I call a D800 number if I’m in Metro Manila area?
    Yes. However, this is a customer’s option we give to the D800 subscribers. Unless specifically requested, local toll free calling is barred since a charge of P1.00 per minute is charged. You may use your PLDT/Piltel landline or SMART/TalkNText mobile phone (if D800 access is activated) when dialing the D800 number.
11. What are the requirements for application of toll-free service?
    
    1. Must have an existing telephone number or trunk line or fax number registered (owned) by the subscribing company where
    2. Must accomplish service application form and service agreement. It must be signed either by the company executive or authorized company representative.
12. What shall I do if the telephone is not registered under the applicant’s name?
    In case the telephone number is not registered to the subscribing company/applicant, a letter of authorization must be submitted to stating that the subscriber-on-record is authorizing the use of the telephone and that the latter guarantees payment of all the toll-free calls charged to the telephone number.
13. What are the rates/charges for PLDT D800 service?
    

    D800 Charges	Rates
    Subscription Fee (One-time Charge)	Php 1,500 per line
    Vanity Number Charge (waived for the first 100 new D800 subscribers, effective May 22, 2006)
    - Direct Line	Php 5,000 (Pre-selected)*
    	Php 3,000 (Non Pre-selected)**
    - Pilot Number for 3 to 10 trunklines,           Centralinks, Line Hunting	Php 15,000 (Pre-selected)*
    	Php 10,000 (Non Pre-selected)**
    - Pilot Number for more than 10           trunklines, Centralinks, Line Hunting	Php 25,000 (Pre-selected)*
    	Php 20,000 (Non Pre-selected)**
    Service Charge
    - Change in assigned Toll Free Number	Php 1,500/toll free number
    - Change in terminating telephone           number	Php 1,500/toll free number
    Monthly Recurring Charge	Php 500/toll free number
    D800 Usage Charge (to be paid by the D800 subscriber)
    - via PLDT landline, Piltel and PTC	Php 4.55 per minute (vat-ex)
    - via SMART/Talkn’Text mobile phone           (optional)	Php 4.55 per minute (vat-ex)
    - Local Calling access (optional)	Php 1.00 per minute (vat-ex)
    SMART/Talkn’Text mobile Charge (to be paid by the SMART/TalkNText mobile caller)	Php 7.27 per call (vat-ex)
    *Pre-selected - repeating or alternating last 3-4 digits; e.g.1800-10-1010101; 1800-1888-3333)
    **Non Pre-selected - regular telephone numbers requested by the subscriber that is not pre-selected; e.g; 1800-10-FLOWERS or 1800-10-3569377)

14. How fast can you activate the D800 service?
    D-800 Service can be activated 3-5 days from receipt of the service order form and service agreement.
15. How do we know if the service is activated?
    A test call is normally conducted. Subsequently, verbal advice or a letter is sent by Sales to customer notifying the actual service activation date.