Classification of Customer Premises Equipment – CPE

Private Branch Exchange (PBX) – is a telephone system within the enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. The telephone sets called local stations are connected to switching equipment located in the building, called PABX equipment. The PBX is connected to the Central Office via trunk lines. A PBX caters to high capacity for ports assignment and advance equipment features.

Key Telephone System (KTS/ Hybrid) – is similar to a PBX but it caters to a low capacity requirement for port assignment and basic features.

PLDT PBX/ KTS CPE Service
Equipment either owned by PLDT or the customer, located at the customer side for their telecommunications need.

Customer Provided - the subscriber purchased/ leased equipment directly from a vendor, thus equipment should be type approved by PLDT.

PLDT Provided – PLDT outsourced the equipment through PLDT accredited vendors.

Types of PLDT offering on CPE:

Lease System Equipment (LSE) – Perpetual or straight leasing thus no transfer of ownership.

Lease To Own (LTO) – Contracting for a specified period of time, after the term had expired ownership is transferred to the customer.

Outright Purchase – Direct acquisition of ownership for the equipment by the customer.

Features

Basic Features:

• Toll Restriction - limits an individual user to access the NDD and IDD features of the existing exchange.
• Call Transfer - allows the user to transfer existing call to other users or extension.
• Call Forward - allows incoming call to a particular extension to be automatically forwarded to another extension that has been programmed.
• Call Pick-up - allows users to answer calls intended for other extension within the group.
• Ring Again - when dialing a particular local that is busy, this feature allows the users to notified while engage by dialing preferred code.
• Call Waiting - feature that allows users to be notified that another call is waiting to be answered, tone or a repeating series of buzzes will be heard.
• Conference - this allows other users to be included on the conversation while others are still engage, all six are allowed for this feature.

Optional and Advance Features:

• Automated Attendant - in addition to the operator, it helps to automatically route the calls to its desired extension. (For KTS and PABX)
• Voice Mail System – features that allow users to leave important messages on the active mailbox of each local. This can be configured as external or internal. (For KTS and PABX)
• Call Billing System – allowing the system to trace or log calls done by the local users in a more and precise report. It helps to interpret raw data and generate reports useful to the management. (For KTS and PABX)
• Unified Messaging – You can retrieve both voicemails, emails and faxes in a single system that is both easy to use and manage, running directly from your PC and telephone. (For PABX only)
• Call Center – increases call routing efficiency and improves agent productivity. Provide the next generation in calls processing, agent handling, management and reporting capability to give your customers an exceptional service. (For PABX only)
• Interactive Voice Response System – Provides an automated doorway into your company-giving callers recorded voice prompts and letting them respond through keypad or voice. (PABX only)
• Voice Over IP – provides a fully integrated solution for a guaranteed Quality of Service transmission over an IP network, providing substantial cost saving for internal voice and fax calls. (PABX only)
• Wireless Solutions (DECT) – allows you to make and receive calls wherever you are in the building.
• Tie Trunking through digital connection (E1) or analog Connection (4 Wire E&M)

Benefits

Advantages of Leasing

• Minimal cash outlay - Initial cash disbursement and huge investment cost are not required for purchasing the equipment.
• Protection against Obsolescence - Replacement and upgrading of the software and hardware are PLDT’s undertaking.
• No expense for equipment maintenance during the leasing period - Equipment maintenance within the lease period is part of the leasing agreement. Weekly maintenance schedule of our technicians is provided.
• Reduced investment and expenditure on IT personnel - Additional manpower or expertise is avoided. End User’s training is conducted to have a valuable knowledge on the features activated on the system.