PLDT opens new call center site
MANILA, Philippines, October 10, 2006 - Philippine Long Distance Telephone Co., through its fully-owned subsidiary ePLDT, has launched today another call center site under the Ventus brand to address the growing demand for outsourced call center services from US-based companies.
Called Ventus Libertad, the new site is located at Libertad corner Arayat Streets, Mandaluyong City. It currently has 580 seats and offers inbound technical support, inbound sales, outbound sales, sales chat and sales back office services to a US client.
Approximately P400 million was spent to set up the site, which now has 4,331 square meters in floor area.
Ventus President Rosalie R. Montenegro said Ventus Libertad is part of an aggressive expansion plan that will help the PLDT Group capture a larger share of the call center business.
“Aside from being part of our expansion plan, building a new site also supports our business continuity and disaster recovery strategy by giving us greater flexibility and resiliency in our operations. That will be a great advantage for us when we offer our services to prospective clients,” said Montenegro.
Ventus, the contact center company of ePLDT, now has 4,500 seats housed in seven sites: two in Fort Bonifacio, and one each in, Jupiter, Garnet, East Avenue, Libertad, PLDT’s MGO Building in Metro Manila, and Molo in Iloilo City.
By the end of 2006, it expects to increase the number of seats to 5,000. Another 1,000 seats will be added in 2007 using existing PLDT facilities.
“Using existing PLDT facilities is beneficial to Ventus and PLDT. We achieve a level of cost-efficiency that other call center companies will find difficult to match,” added Montenegro.
Like Ventus’ other sites, Ventus Libertad has numerous amenities for its call center agents. They include a canteen/pantry; sports facility room for air hockey, basketball, video games; multi-media room with TV, DVD, books, magazines, karaoke machine, game boards; and two employee lounges with sleeping quarters.